Albury's water cycle

Our Commitment

At AlburyCity, we’re committed to providing our community with safe, clean, and great-tasting drinking water that meets the highest standards for health and quality. Every day, our team manages the treatment and delivery of drinking water to ensure it complies with NSW legislation and the Australian Drinking Water Guidelines (ADWG).

AlburyCity supplies drinking water in accordance with the NSW Public Health Act 2010 and the Public Health Regulations 2022. We operate under a Drinking Water Management System which covers every stage of our water system — from sourcing and treatment to storage and distribution — and ensures that risks to water quality are identified, managed, and regularly reviewed. It forms part of our internal quality assurance and compliance processes and is reviewed regularly to support continuous improvement.

Download: Drinking Water Management System Plan [1.8 MB | PDF]

Through continuous monitoring, testing, and improvement, we ensure that Albury’s water remains safe, clean, and great-tasting — every day of the year.

Water Supply

Where Albury’s Drinking Water Comes From

Albury’s drinking water begins its journey in the Murray River, downstream from Lake Hume. The waters of Lake Hume are fed by rain and snowmelt runoff from the upper Murray and Mitta Mitta Rivers, providing a reliable and high-quality source for our community.

From Source to Tap

AlburyCity operates three raw water pump stations on the Murray River, which draw source water and deliver it to our Water Treatment Plants in East Albury. At these plants, the water undergoes a series of treatment and filtration processes designed to remove impurities and ensure it meets all health and safety standards.

Both treatment plants are fully automated and operate 24 hours a day, 7 days a week. Each plant can process up to 70 megalitres of water per day — the equivalent of about 28 Olympic-sized swimming pools of clean, safe drinking water.

Once treated, the potable water is pumped through one or more of 16 distribution pumping stations to 20 drinking water reservoirs located across the city. From these reservoirs, water flows by gravity through more than 670 kilometres of water mains, supplying over 27,500 Albury customers — including homes, businesses, and recreational areas.

Maintaining Water Quality Across the Network

To ensure water remains safe and disinfected throughout the distribution system, AlburyCity operates six chlorine booster stations strategically located across the network.

As water travels long distances through pipes, chlorine levels naturally reduce over time. These booster stations carefully re-dose small amounts of chlorine to maintain consistent and effective disinfection levels, ensuring your water stays safe and clean all the way to your tap.

Raw Water Supply System

In addition to our treated water network, AlburyCity also operates a raw (untreated) water supply system. This system provides water directly from the Murray River to a small number of major businesses, sporting facilities, and education providers for non-drinking purposes.

The raw water system includes a raw water pump station on the Murray River, approximately 13.5 kilometres of pipeline, and an additional booster pump station on Corrys Road to maintain steady flow and pressure.

Bulk water filling stations

We have installed four bulk water filling stations, giving the community access to large volumes of water 24 hours a day, 7 days a week.

• All potable water bulk filling stations are fitted with a standard 50 mm Camlock male connector at the outlet of the unit to allow connection of a hose to the tanker or vessel being filled. The bulk filling station located at the Albury Water Filtration Plant is the only site that has an overhead standpipe filling option.
• All raw (untreated) water bulk filling stations are fitted with a standard 80 mm Camlock male connector at the outlet of the unit to allow connection of a hose to the tanker or vessel being filled.

Users of the prepaid automated bulk water filling stations require an iBUTTON to activate the unit and must have credit on their account for the unit to dispense water.

To apply for an iBUTTON, complete an application form and return it to one of our Customer Service Centres. A separate iBUTTON is required for the potable water and raw (untreated) water bulk filling stations.

Locations

Potable water

Untreated water