Access and inclusion
Make your business welcoming and accessible to customers, employees and visitors with disability.
Why accessibility matters
According to the Australian Bureau of Statistics, more than one in five Australians—5.5 million people—had disability in 2022. Accessible businesses can reach more customers, provide better service and reduce barriers to participation.
Make your business more accessible
- Provide a clear, step-free entrance where possible
- Keep paths and aisles unobstructed
- Consider accessible counters, seating and toilets
- Use clear signs with good colour contrast
- Ask customers how you can assist
- Provide information in alternative formats
- Use plain language
- Train staff in respectful, inclusive service
- Make websites, documents and online services accessible
- Add text alternatives to meaningful images
- Caption video content
- Ensure services can be used with a keyboard and assistive technology
- Make recruitment and workplaces accessible
- Discuss reasonable workplace adjustments
- Provide accessible technology and communications
- Build disability awareness among employees
Guidance for businesses
Access practical guidance to improve customer service, digital access and workplace inclusion for people with disability.